Frequently Asked Questions

Frequently Asked Questions

What does G-Matrix Systems do?

G-Matrix Systems is a South African IoT engineering company that designs, manufactures, and deploys connected devices and platforms — sold under the RAMAC brand — for security, logistics, infrastructure, and energy applications.

Where is G-Matrix Systems based?

G-Matrix is based at Building 2, Centurion Gate Business Park, Akkerboom St, Zwartkop, Centurion, 0157, South Africa, and deploys solutions across South Africa and the wider African market.

What is RAMAC?

RAMAC is G-Matrix's IoT product ecosystem — a range of low-power sensors and trackers backed by the RAMAC App for configuration, monitoring, and real-time alerts.

What industries does G-Matrix Systems serve?

G-Matrix serves security and surveillance, infrastructure monitoring, logistics and cold chain, and energy and utilities — anywhere reliable remote monitoring, tracking, or control is needed.

Is G-Matrix Systems a South African company?

Yes. G-Matrix Systems (Pty) Ltd is a South African company based in Centurion, Gauteng. Its products are engineered specifically for South African conditions and certified for local use.

Does G-Matrix design and manufacture its own products?

Yes. G-Matrix is a full electronic design house that develops its own hardware, firmware, and software in-house, and manufactures and tests at production scale rather than reselling third-party devices.

What makes G-Matrix different from a distributor or reseller?

G-Matrix builds the full stack itself — hardware, firmware, software, and deployment. That means it can customise devices, control quality, and support solutions end to end, rather than only reselling someone else's products.

Does G-Matrix operate across Africa?

Yes. G-Matrix designs and deploys IoT solutions across South Africa and the broader African market, with hardware suited to remote, off-grid, and harsh-environment deployments.

What is the RAMAC App?

The RAMAC App is the companion application used to configure RAMAC devices, monitor their status, and receive real-time alerts such as intrusion, tamper, low-battery, and heartbeat notifications.

What wireless technology do RAMAC devices use?

Most RAMAC sensors communicate over Sigfox (RCZ1), a low-power wide-area network. Several models add Bluetooth Low Energy (BLE) for local configuration, and trackers include GPS/GLONASS for location.

What is Sigfox?

Sigfox is a low-power wide-area network built for IoT. It sends small messages over long distances using very little energy, which is why RAMAC sensors achieve multi-year battery life without Wi-Fi, SIM cards, or local wiring.

Do RAMAC devices need a SIM card, Wi-Fi, or cabling?

No. RAMAC sensors run on the Sigfox low-power network, so they need no SIM card, Wi-Fi, or data cabling. Most are wireless and battery-powered, making installation quick and infrastructure-light.

Are RAMAC devices certified for use in South Africa?

Yes. RAMAC devices are Sigfox Certified and ICASA Approved for legal operation in South Africa. Selected models also carry IP65 ingress protection for outdoor use.

How long do RAMAC sensor batteries last?

Battery life depends on the device and reporting frequency. Most RAMAC sensors run 4 to 5 years on a replaceable battery, while trackers and panic buttons are rechargeable and some fixed devices are mains or vehicle-powered.

Are RAMAC sensors suitable for outdoor and harsh environments?

Yes. RAMAC sensors are engineered for rugged South African conditions and outdoor deployment, with selected models rated IP65 for dust and water ingress. Check the specific product or ask our team for the rating you need.

How are RAMAC devices installed and configured?

RAMAC devices are quick to install — most are wireless and battery-powered — and are configured via the RAMAC App. Many mount directly to fences, walls, enclosures, poles, or assets without specialist tools.

What alerts can RAMAC devices send?

Depending on the model, RAMAC devices send real-time alerts for intrusion, tamper, motion, door open/close, low battery, and a daily heartbeat to confirm the device is alive — delivered through the RAMAC App.

Does G-Matrix provide its own network coverage?

Yes. Where Sigfox coverage needs strengthening, G-Matrix offers RAMAC Sigfox Base Stations (Mini and Micro) to densify network coverage on-site, so deployments work even in remote or signal-challenged locations.

Which RAMAC product should I use to track vehicles?

The RAMAC Smart Asset Tracker (AT2) is designed for fleet and vehicle tracking, powered from the vehicle's 12V–24V supply with battery backup and Sigfox plus BLE connectivity.

Which RAMAC product is best for personal safety or lone workers?

The RAMAC Smart Location Button (P1) is a rechargeable personal-safety device with GPS/GLONASS, Sigfox, and BLE — ideal for panic alerts and tracking guards, lone workers, or staff at risk.

Do RAMAC trackers include GPS?

Yes. The RAMAC location and tracking devices — the Smart Location Button, Advanced Smart Location Button, Asset Tracker, and Smart Asset Tracker — include GPS/GLONASS positioning alongside Sigfox connectivity.

What is the RAMAC Vibration Sensor?

The RAMAC Vibration Sensor (TMST1) is a wireless perimeter sensor that detects climbing, cutting, or forced entry on walls, palisades, mesh, and game fencing, sending real-time alerts. It runs about 4 years on a replaceable battery over Sigfox.

What is the RAMAC Motion Detection Sensor?

The RAMAC Motion Detection Sensor (MD1) detects movement of stationary assets or in protected areas and sends instant alerts. It offers around 5 years of battery life and uses Sigfox plus BLE connectivity.

What is the RAMAC Door Sensor?

The RAMAC Door Sensor (MGS1) monitors open/close events on doors, gates, enclosures, and panels for access monitoring. It runs about 5 years on battery over Sigfox.

What is the RAMAC Tamper Detection Sensor?

The RAMAC Tamper Detection Sensor (TMP1) protects infrastructure such as manholes and enclosures by detecting tampering and sending immediate alerts. It provides roughly 5 years of battery life over Sigfox.

What is the RAMAC Cable Theft Sensor?

The RAMAC Cable Theft Sensor (CTK1) detects interference with cabling to combat cable theft, alerting in real time. It runs about 5 years on battery using Sigfox connectivity.

What is the RAMAC Smart Location Button?

The RAMAC Smart Location Button (P1) is a rechargeable, USB-C personal-safety and tracking device with GPS/GLONASS, Sigfox, and BLE — used for panic alerts and locating people or high-value assets.

What is the RAMAC Advanced Smart Location Button?

The RAMAC Advanced Smart Location Button (AT1L) is a rechargeable multi-purpose tracker combining GPS/GLONASS, Sigfox, and BLE for flexible people- and asset-tracking use cases.

What is the RAMAC Asset Tracker?

The RAMAC Asset Tracker (AT1) is built for static asset tracking, with around 5 years of battery life and GPS/GLONASS, Sigfox, and BLE connectivity for locating equipment and high-value items.

What is the RAMAC Smart Asset Tracker?

The RAMAC Smart Asset Tracker (AT2) is a fleet and vehicle tracker powered from a 12V–24V vehicle supply with battery backup, using Sigfox and BLE to monitor vehicles and mobile assets.

What is the RAMAC Temperature Sensor?

The RAMAC Temperature Sensor (DS1) monitors temperature for cold chain and perishable goods, alerting on excursions. It offers about 5 years of battery life and uses Sigfox plus BLE 5.0.

What is the RAMAC Power State Monitor?

The RAMAC Power State Monitor (PSM1) detects power status changes and reports outages or restoration, supporting power monitoring use cases. It runs roughly 5 years on battery over Sigfox.

What is the RAMAC SCR Remote Sensor?

The RAMAC SCR Remote Sensor (SCR1) is a mains-powered device with battery backup for remote asset monitoring, reporting status over Sigfox.

What is the RAMAC Potenza Sensor?

The RAMAC Potenza Sensor (PTZ1) is a line-powered device for power line protection and monitoring, reporting events over Sigfox.

What is the RAMAC Asset Lock Mechanism?

The RAMAC Asset Lock Mechanism (ALM1) provides remote access control, rated for roughly 3,000 cycles with about 4 years of battery life and Sigfox connectivity.

What are RAMAC Sigfox Base Stations?

RAMAC Sigfox Base Stations (Mini and Micro) densify Sigfox network coverage on-site. They are PoE or mains powered and support Sigfox UNB across RC1–RC7, enabling deployments in remote or signal-challenged areas.

What perimeter security solution does G-Matrix offer?

G-Matrix Perimeter Protection uses fence-mounted vibration sensors to detect climbing, cutting, or forced entry in real time, enabling a response before a breach is complete — on walls, palisades, mesh, and game fencing.

How does G-Matrix protect telecom high sites?

G-Matrix High Site Security combines vibration, motion, and door sensors to protect remote telecom towers against equipment theft, copper stripping, and battery theft, with instant alerts to enable rapid response.

How does G-Matrix help prevent cable theft?

G-Matrix Anti-Cable Theft combines the Cable Theft Sensor and Motion Detection Sensor to detect interference with cabling and movement around it, alerting in real time so theft can be stopped early.

Can G-Matrix monitor manholes and underground infrastructure?

Yes. G-Matrix Manhole Monitoring uses tamper and door sensors to detect when manholes or enclosures are opened or interfered with, protecting underground infrastructure from theft and vandalism.

Does G-Matrix protect surveillance camera poles?

Yes. G-Matrix Camera Pole Monitoring uses vibration and tamper sensors to detect theft or vandalism of camera infrastructure, alerting before cameras are taken offline.

What cold chain monitoring does G-Matrix offer?

G-Matrix Cold Chain Logistics uses the RAMAC Temperature Sensor to monitor perishable goods in transit and storage, alerting on temperature excursions to protect product quality and reduce spoilage.

Can G-Matrix track fleets and assets?

Yes. G-Matrix Fleet & Asset Tracking uses the RAMAC Asset Tracker and Smart Location Button to locate vehicles, equipment, and high-value assets, improving recovery and utilisation.

Does G-Matrix offer pallet tracking?

Yes. G-Matrix Pallet Tracking uses RAMAC trackers to monitor the location and movement of pallets and shipments through the supply chain.

How does G-Matrix protect solar panels?

G-Matrix Solar Panel Tracking combines motion detection and asset trackers to detect movement or removal of panels and locate them, helping deter and recover from solar panel theft.

What is the G-Matrix Smart Safety Button solution?

The G-Matrix Smart Safety Button solution uses the RAMAC Smart Location Button as a personal panic and location device for lone workers, guards, and people at risk, sending an alert with location at the press of a button.

How does G-Matrix monitor power lines?

G-Matrix Power Line Monitoring uses the line-powered RAMAC Potenza Sensor to monitor overhead power line infrastructure and report events, supporting protection of utility assets.

My use case isn't listed — can G-Matrix still help?

Yes. Beyond its standard solutions, G-Matrix engineers custom IoT solutions from scratch. If your monitoring, tracking, or control challenge isn't covered by an existing product, contact the team to scope a tailored solution.

Does G-Matrix build custom IoT products?

Yes. G-Matrix is a full electronic design house that builds custom IoT hardware, firmware, and software from concept to production — whether you need a prototype to validate an idea or a production-ready device.

What does G-Matrix's engineering process look like?

G-Matrix typically moves from discovery and design through prototyping, testing, and production. Rapid prototyping, including 3D printing, lets ideas be validated quickly before committing to manufacture.

Can G-Matrix do rapid prototyping?

Yes. G-Matrix uses in-house rapid prototyping, including 3D printing, to turn concepts into testable hardware quickly, shortening the path from idea to validated design.

What technologies does G-Matrix work with?

G-Matrix works across ARM and STMicroelectronics microcontrollers and connectivity including Sigfox, Bluetooth LE, and GPS/GNSS — covering hardware design, firmware, and software integration.

Can G-Matrix manufacture and test at volume?

Yes. G-Matrix runs production-scale manufacturing and testing, with over 40,000 units tested monthly using multinational-standard test jigs to ensure quality and reliability.

Can G-Matrix develop both the hardware and the software?

Yes. As a full-stack design house, G-Matrix develops electronic hardware, embedded firmware, and the supporting software and integrations, so a project can be delivered end to end by one partner.

Who is G-Matrix's engineering service for?

It suits OEMs needing custom hardware, companies needing IoT integration, and organisations needing bespoke monitoring or control devices that aren't available off the shelf.

Can G-Matrix integrate IoT data with our existing systems?

Yes. Because G-Matrix builds the software layer as well as the devices, it can discuss integrating device data and alerts with your existing systems or platforms. Contact the team to scope your integration needs.

How do I get pricing or a quote?

Contact G-Matrix at info@g-matrixsystems.com or +27 87 803 9987, or use the contact form, to request pricing or a tailored quote for products or solutions.

How do I get a product datasheet or full specifications?

Request datasheets and detailed specifications directly from the team via info@g-matrixsystems.com, +27 87 803 9987, or the contact form, stating which RAMAC products you're interested in.

What areas does G-Matrix serve?

G-Matrix designs and deploys IoT solutions across South Africa and the wider African market. Contact the team to confirm coverage and deployment for your specific location.

How quickly does G-Matrix respond to enquiries?

G-Matrix typically responds to enquiries within one business day.

Can I order a single unit or only in bulk?

G-Matrix supports both pilot deployments and large rollouts. Contact the team with your quantities and use case and they will advise on the best option for your project.

Does G-Matrix help with installation and ongoing support?

RAMAC devices are designed for quick, low-infrastructure installation and configuration via the RAMAC App. For deployment assistance and ongoing support, contact the G-Matrix team to discuss your requirements.

How do I become a G-Matrix partner or reseller?

For partnership or reseller enquiries, contact G-Matrix at info@g-matrixsystems.com or +27 87 803 9987 and the team will discuss options with you.