Last updated: September 2026

1. Who We Are

This website is operated by G-Matrix Systems (Pty) Ltd, registration number 2013/126413/07, VAT 4420264600, registered at Building 2, Ground Floor, Centurion Gate Business Park, Akkerboom Street, Zwartkop, Centurion, 0157, South Africa. In this policy, "G-Matrix", "we", "us", and "our" refer to G-Matrix Systems (Pty) Ltd.

2. Information We Collect

When you contact us through our website form, we collect the information you provide voluntarily: name, email address, phone number (optional), the content of your message, and the type of enquiry you select.

We also automatically collect limited technical data via standard web-server logs — see Section 4 (Server Logs & Technical Data) below.

If — and only if — you accept analytics cookies, we also collect aggregate usage statistics through Google Analytics. See Section 3 (Cookies & Analytics) below. We do not run advertising or behavioural tracking on this website.

3. Cookies & Analytics

On your first visit we show a cookie banner with three choices — accept all, reject all, or manage your preferences. Nothing optional is loaded until you choose. You can change your decision at any time using the Cookie preferences link in the footer.

Necessary — always on. We record your cookie choice in your browser's local storage so that we do not have to ask again. It contains no personal information and is never sent to us.
Analytics — off unless you accept. Google Analytics 4, used to understand which pages are visited so we can improve the site. Your IP address is anonymised. If you decline, the Google Analytics script is never downloaded and no analytics cookie is set. See Google's privacy policy.
Marketing — off. Reserved for possible future use. We currently run no advertising, remarketing, or social tracking tags of any kind.

Two other third-party services may log the request or set their own cookies when their content loads:

Spline (3D scene on the Engineering page) — the scene is loaded from prod.spline.design; Spline may set its own cookies.
Formspree (contact form processor) — only contacted when you submit the form; Formspree may set its own cookies during that transaction.

Our typeface is served from our own servers, so no font provider receives a request from your browser. Third-party cookies (if any) are governed by their providers' privacy policies, not by ours. You can block third-party cookies entirely in your browser settings without breaking the site.

4. Server Logs & Technical Data

When you visit this website, our web server automatically records technical information that is standard for any website on the internet:

Your IP address (which can identify your approximate city or region)
The page you requested and the time of the request
Your browser type and operating system (the "user agent")
The referring page, if any

We use these logs only for legitimate operational purposes: troubleshooting, security monitoring (for example, detecting attempted intrusions), and basic capacity planning. We do not use server logs for marketing, profiling, or behavioural tracking.

We do not use the browser's geolocation API, GPS, or any service that requests your precise location. We do not run GeoIP lookups, advertising networks, or third-party trackers that would build a profile of you. The only analytics we run is the consent-gated Google Analytics described in Section 3.

Server logs are retained for approximately 30 days for operational and security purposes, after which they are rotated out.

5. How We Use Your Information

We use the information you provide solely to:

Respond to your enquiry and provide the information you requested.
Send you product specifications, datasheets, or quotations on request.
Support and maintain our business relationship with you.

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

6. Lawful Basis for Processing

Under POPIA (Section 11) and the GDPR (Article 6), we process your personal information on the lawful basis of consent (you voluntarily submitted the contact form) and our legitimate interests in responding to business enquiries and operating a secure website. You may withdraw consent at any time by emailing us (see Section 11).

7. Data Storage & Processors

Contact-form submissions are processed by Formspree (Formspree Inc., USA) and forwarded to our business email inbox. Formspree acts as a data processor on our behalf and applies its own security and retention controls — see Formspree's privacy policy. We retain your enquiry data only for as long as necessary to handle the enquiry and meet legal record-keeping obligations.

Where you have accepted analytics cookies, Google (Google Ireland Ltd / Google LLC) processes anonymised usage statistics on our behalf through Google Analytics 4.

8. Cross-Border Transfers

Because Formspree and Google are operated from outside South Africa, your personal information may be transferred outside South Africa and the EU/UK. We rely on their published safeguards (including their contractual data-processing terms) to ensure your information remains protected at a level comparable to that required by POPIA and the GDPR.

9. Your Rights

Under POPIA (Chapter 3) and, if you are located in the EU or UK, under the GDPR (Chapter 3), you have the right to:

Access — request a copy of the personal information we hold about you.
Rectification — ask us to correct inaccurate or incomplete data.
Erasure — ask us to delete your personal information ("right to be forgotten").
Objection — object to our processing of your personal information.
Restriction — ask us to limit how we process your data.
Portability — request your data in a structured, machine-readable format (GDPR only).
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint — with the South African Information Regulator (inforegulator.org.za) or, if you are in the EU/UK, your local supervisory authority.

To exercise any of these rights, contact our Information Officer (Section 11).

10. RAMAC Portal & RAMAC v2 Application

The RAMAC Portal and the RAMAC v2 mobile application are covered by a dedicated privacy policy, available at g-matrixsystems.com/privacy/ramac-app/, which sets out the device data, location data, and account information they process.

11. Information Officer & Contact

For privacy-related enquiries, data subject requests, or POPIA complaints, please contact our Information Officer:

Information Officer G-Matrix Systems (Pty) Ltd
Building 2, Ground Floor, Centurion Gate Business Park
Akkerboom Street, Zwartkop, Centurion, 0157
South Africa
info@g-matrixsystems.com
+27 87 803 9987

12. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the website after a change constitutes acceptance of the updated policy.

Privacy Policy